Important: Please provide accurate information so we can verify and resolve your grievance efficiently. We may need to request additional details for identity verification before acting on certain requests.
1. Overview
DotXen Infotech is committed to handling grievances fairly, transparently, and within reasonable timelines. If you have a concern about how we handle your personal data, our services, or your rights under applicable law, you can submit a grievance using the form below.
This page applies to all DotXen websites, tools, and digital services accessible through https://dotxen.com and its subdomains.
2. What You Can Report
You may submit a grievance regarding any of the following:
- Concerns about how we collect, use, or share your personal data.
- Requests related to access, correction, or deletion of your data.
- Withdrawal of consent for data processing.
- Cookie-related concerns or consent preferences.
- Security or privacy incidents you wish to report.
- Service quality, billing, or support-related complaints.
- Any other issue relating to your rights or our obligations.
3. How We Process Your Grievance
Every grievance goes through a structured, transparent process:
Submission
You submit the grievance form with your details and issue.
Acknowledgement
We confirm receipt within 2 business days.
Verification
We may verify your identity and gather relevant information.
Review
Our team investigates and evaluates the matter.
Resolution
We communicate the outcome and take corrective action if needed.
4. Response Timeline
- Acknowledgement: Within 2 business days of submission.
- Initial assessment: Within 5 business days.
- Resolution: Within 15 days for most grievances, unless the matter is complex or requires additional time.
- Complex cases: We will keep you informed of progress and the expected timeline.
Where a grievance relates to a legally mandated timeline (for example, certain privacy rights under applicable law), we will follow the applicable statutory deadline.
5. Submit Your Grievance
Please provide as much relevant detail as possible so we can process your grievance efficiently.
6. Grievance Officer
In accordance with applicable law and our commitment to accountability, DotXen Infotech will designate a Grievance Officer to oversee the handling of privacy and data-related complaints.
Grievance Officer
To be appointed
Details will be updated here once designated.
Email: [email protected]
Interim Contact
Until a Grievance Officer is formally designated, you may contact our privacy team at the email below. We will still acknowledge and process your grievance within the stated timelines.
7. Escalation
If you are not satisfied with the resolution provided, you may:
- Request a review of the decision by replying to our response email.
- Escalate the matter to our senior management.
- Approach the appropriate statutory authority under applicable law, including the Data Protection Board of India where applicable.
We encourage you to contact us first so we have the opportunity to address your concern before any external escalation.
8. Contact Us
For grievance-related questions or to follow up on an existing complaint, contact us:
DotXen Infotech
We aim to respond to all grievance-related enquiries within 12 hours.
Related legal documents: For more information about how we handle your data and your rights, please review our Privacy Policy, Terms of Service, Cookie Policy, Data Deletion, and DPDP Compliance pages.
We take every grievance seriously. Your feedback helps us improve and stay accountable. For any questions, reach us at [email protected].